In Case of Emergency

Should I Call 911?

• Call 911 to report a life-threatening emergency
• When you call 911, specify the type of emergency (fire, medical or police) and be prepared to answer questions
• Do not call 911 for non-emergencies or to request City services

Stay Informed

During an emergency or disaster, it is important to get accurate information and follow the instructions given by authorities. In order to stay updated with the latest information during an emergency or disaster, follow the guidelines below.

• Look for Baltimore City emergency updates on:
  • City Website
  • Twitter
  • Facebook
• Tune in to your local TV or radio news station for information
• Listen to your NOAA Alert Radio for severe weather updates

Maps

• Emergency Evacuation Routes and Shelters
• Hurricane Inundation Zones
• Snow Zones and Emergency Routes

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Other Services

311

• Call 311 to report a non-emergency or to request City services
• Visit 311.baltimorecity.gov to submit requests and download the app for your Apple or Android device
• To report a power outage to BGE, call (877) 778-2222 instead of 311
• Do not call 311 to report a life-threatening emergency

211 Maryland

• Call 211 or visit 211md.org to find information and get referrals for thousands of programs and services across Maryland
• 211 Maryland is available 24 hours a day, 365 days a year in over 180 languages
• Accessible for the deaf and hard of hearing through Maryland Relay (dial 711)

Mental Health

The Baltimore City Health Department (BCHD) ensures 24/7 availability of mental health crisis services.

• For crisis services, call Baltimore Crisis Response at (410) 433-5175
• Individuals and families who need assistance scheduling an appointment for mental health services should call Behavioral Health System Baltimore at (410) 637-1900, option 1
• Services for groups can be accessed by calling 311 and asking to be referred to BCHD-approved mental health providers, or by sending an email to [email protected]

For more information, please visit health.baltimorecity.gov/trauma-mental-health-resources.

Utilities & Home Services

BGE

• Call (877) 778-2222 to report a power outage
• Visit BGE's Report An Outage page to learn about additional options for reporting power outages
• Visit BGE's Special Needs Programs page to learn more about how BGE can assist their elderly and special needs customers

Verizon

• Visit Verizon's Medical and Senior Repair Prioritization Program page to learn about how Maryland residential customers who are elderly or have medical conditions can qualify for repair prioritization

XFINITY/Comcast

• Visit the XFINITY Status Center page to learn more about outages and service interruptions in your area