In Case of Emergency

Should I Call 911?

  • Call 911 to report a life-threatening emergency
  • When you call 911, specify the type of emergency (fire, medical, or police) and be prepared to answer questions
  • Do not call 911 for non-emergencies or to request City services

Stay Informed

During an emergency or disaster, it is important to get accurate information and follow the instructions given by authorities. In order to stay updated with the latest information during an emergency or disaster, follow the guidelines below.

  • Sign up to receive emergency alerts from BMORE ALERT
  • Look for Baltimore City emergency updates on:
  • Tune in to your local TV or radio news station for information
  • Listen to your NOAA Alert Radio for severe weather updates


Other Services


211 Maryland

  • Call 211 or visit to find information and get referrals for thousands of programs and services across Maryland
  • 211 Maryland is available 24 hours a day, 365 days a year in over 180 languages
  • Accessible for the deaf and hard of hearing through Maryland Relay (dial 711)

Mental Health

The Baltimore City Health Department (BCHD) ensures 24/7 availability of mental health crisis services.

  • For crisis services, call Baltimore Crisis Response at (410) 433-5175
  • Individuals and families who need assistance scheduling an appointment for mental health services should call Behavioral Health System Baltimore at (410) 637-1900, option 1
  • Services for groups can be accessed by calling 311 and asking to be referred to BCHD-approved mental health providers or Email US 

For additional Mental Health information.

Utilities & Home Services


  • Call (877) 778-2222 to report a power outage
  • Visit BGE's Report An Outage page to learn about additional options for reporting power outages
  • Visit BGE's Special Needs Programs page to learn more about how BGE can assist its elderly and special needs customers



  • Visit the XFINITY Status Center page to learn more about outages and service interruptions in your area