In Case of Emergency
Should I Call 911?
- Call 911 to report a life-threatening emergency
- When you call 911, specify the type of emergency (fire, medical, or police) and be prepared to answer questions
- Do not call 911 for non-emergencies or to request City services
During an emergency or disaster, it is important to get accurate information and follow the instructions given by authorities. In order to stay updated with the latest information during an emergency or disaster, follow the guidelines below.
- Sign up to receive emergency alerts from BMORE ALERT
- Look for Baltimore City emergency updates on:
- Tune in to your local TV or radio news station for information
- Listen to your NOAA Alert Radio for severe weather updates
Emergency Recovery Resources
- Call 311 to report a non-life threatening issue, request City services or to document sewage backflow
- To submit requests or download the app for your Apple or Android device
- To report a power outage to BGE, call (877) 778-2222 instead of 311
- Do not call 311 to report a life-threatening emergency
Individuals can contact 211 to recieve a wide range of services including those related to:
- Utility services
- Health care
- Disaster relief and information
- Housing and shelter
- Legal services
Call 211 or visit 211md.org to find information and get referrals for thousands of programs and services across Maryland. 211 Maryland is available 24 hours a day, 365 days a year in over 180 languages. Accessible for the deaf and hard of hearing through Maryland Relay (dial 711).
Maryland Insurance Administration
The Maryland Insurance Administration (MIA) is an independent state agency that regulates the insurance industry and ensures that insurance companies and health plans act in accordance with laws.
After an emergency, MIA can provide support to insurance policyholders as they work with their insurance agency to repair damages/obtain compensation.
For services, call 800-492-6116
The Baltimore City Health Department (BCHD) ensures 24/7 availability of mental health crisis services.
- For crisis services, call Baltimore Crisis Response at (410) 433-5175
- Individuals and families who need assistance scheduling an appointment for mental health services should call Behavioral Health System Baltimore at (410) 637-1900, option 1
- Services for groups can be accessed by calling 311 and asking to be referred to BCHD-approved mental health providers or Email US
Maryland Volunteer Organizations Active in Disasters (VOAD)
VOAD is an umbrella organization made up of diverse disaster response volunteer agencies including faith-based organizations, local community organizations, and national level nongovernmental organizations.
Residents should contact VOAD to request assistance with debris removal, mold remediation, and other disaster recovery assistance.
In order to request VOAD services call the following number: 410-449-5415
Grocery boxes containing 1-2 weeks worth of nonperishable food goods may be available to residents who meet the following criteria:
- Can’t afford to pay for meals or groceries
- Currently have no food at home or will run out before they can buy more
- Are experiencing financial, social, or medical hardships due to Covid-19
- Have someone at home who is able to prepare food
To request food resources contact: 410-396-2273
To get information regarding the Maryland Food Bank, contact 410-737-8282
Utilities & Home Services
- Call (877) 778-2222 to report a power outage
- Visit BGE's Report An Outage page to learn about additional options for reporting power outages
- Visit BGE's Special Needs Programs page to learn more about how BGE can assist its elderly and special needs customers
- Visit Verizon's Medical and Senior Repair Prioritization Program page to learn about how Maryland residential customers who are elderly or have medical conditions can qualify for repair prioritization
- Visit the XFINITY Status Center page to learn more about outages and service interruptions in your area